Frequently Asked Questions
Will this fit my car?
Yes! Our Pet car seat is designed with adjustable straps to securely attach to most standard car seats, including sedans, SUVs, and 4WDs. The versatile fit makes installation simple and stable in a wide range of vehicles.
Is it secure enough to keep my pet safe while driving?
Absolutely. It features reinforced attachment straps and an internal safety tether that clips onto your petβs harness or collar, helping minimise movement and reduce distractions while you drive.
Can this help with car sickness?
Yes, it can help reduce car sickness for many pets. The elevated design allows your pet to look out the window, which helps them visually process movement. When pets can see the road or horizon, it reduces the sensory mismatch between what they feel and what they see - a common cause of motion sickness.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 5 to 14 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
Shipping is free Australia-wide.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.